Efficiency
We're busy, but things keep falling through the cracks.
I look at how work moves from the first call to the finished job, and where it gets stuck.
Coaching
What do you need most right now?
Pick the one that sounds most like this week.
Efficiency
I look at how work moves from the first call to the finished job, and where it gets stuck.
Strategy
I look at which customers, services, and locations deserve more of your attention, and which don't.
Marketing
I look at where people find you, what they see, and what happens between their first look and their first purchase.
Creative ideas
I look at what makes you different, and whether your customers can tell.
Where your customers meet your marketing
A customer judges you at every step, whether or not anyone on your team thinks of it as marketing. It's how I look at my own businesses, and it's where I start with yours.
01
What shows up, and whether it's right.
02
How fast someone answers, and how it sounds.
03
Whether it's clear, and whether it feels fair for what they get.
04
Whether the experience matches what you promised.
05
Whether anyone checks in after the sale.
06
What your reviews say, and whether anyone replies.
Why it matters
Ads work best when all six hold up. When they don't, ads just send more people into the gaps.
Three ways to work together
One session. We follow a customer's whole path through your business, from the first search to the follow-up, and mark where it's working and where it's leaking. I share how I run the same check in my own companies, and you leave knowing what to fix first.
Best for: owners who want to know where to start.
A small private group of owners with established businesses. We meet monthly, score each business on the same short checklist, and work on the area that matters most that month. I bring what I'm working on in my own companies, including what isn't going well, and you hear how the other owners handled the same problem.
Best for: owners who want a regular check-in and peers who run real businesses.
For a few owners who want me alongside them week to week while they work through something big. You get the same thinking I use in my own companies. Spots are limited.
Best for: owners in the middle of a change, like a new location or a new manager.
Everyone's figuring it out
If you're growing, you're breaking things on a daily basis. You're reinventing how you work and who you work with, and that takes time and attention.
If the challenge itself doesn't drive you, it wears you down, and the smaller problems start to look like bigger ones. Knowing that someone else has been through it and understands what you're going through can make the difference between you keeping going and not.
The best moment for me is early on, when someone first understands what I've built and starts thinking about how they'd use it. I know it isn't perfect. I love what comes next: tweaking it based on what they tell me until it turns into something I can run as a real business.
When I worked with franchisees, I envied how close they were to every win and every loss. Building my own things gives me that closeness, good or bad. I get to figure it out every day, build on what I've learned, place bigger bets, and enjoy the upside when I'm right.
I live this, so I can show you
I'm always building something: starting companies, investing in other people's, and running the ones I own. I founded a marketing shop in 2023, own a rental property portfolio, co-own a pet care company, and founded a property management company in 2024 that I sold in 2026.
Before that I spent nine years in marketing at restaurant brands and a restaurant software company, working directly with franchise owners who ran their own locations. Owners and I speak the same language.
TODO: two short stories of a time something looked like a marketing problem and wasn't.
Who this is for
Nobody has all the answers, me included. Tell me what's going on, and I'll tell you what I'd do in your seat. If I can't help, I'll say so. You're also welcome to ask about the tractor.
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